In today’s world, every business that aims to achieve optimal levels of productivity and efficiency, needs to rely on ITSM. It is not just a playing field for large enterprises.

Information Technology Service Management (ITSM) is a collection of IT management processes that enable your organization to design, deliver support and manage IT services. Organizations that implement an ITSM strategy view IT as a service provider that focuses on delivering quality services to their businesses and employees. How do you benefit?

SolarWinds Service Desk Webinar

Monday 18th May 2020 at 10am

On the 18th of May 2020 (10:00am GMT) we are hosting an in-depth webinar focussing on how SolarWinds Service Desk will help you streamline your communication, save you time and money, all from a unified platform.

In this session, we’ll introduce you to IT service management and why this strategy is important to organizations as they grow/mature. The market opportunity of ITSM is vast across industries, so there is no better time than now to introduce you to the SolarWinds Service Desk and how it fits into the SolarWinds portfolio. We’ll explain how SolarWinds Service Desk is beginning to integrate with products in the SolarWinds portfolio and why SolarWinds Service Desk is a front runner in, not only, the ITSM space, but the overall IT Management space. We’ll showcase some of the key capabilities in the product that critical to businesses of all sizes through a quick demonstration.


From this webinar, you will learn


–          What is ITSM and its benefits

–          What makes SolarWinds ServiceDesk stand out against industry leaders

–          Why SolarWinds ServiceDesk works for users from SMB to Enterprise

Patrick Knoope

Patrick Knoope

Manager, Solutions Engineering

Patrick Knoope is leading the EMEA team of SolarWinds ITSM. His experience in IT Management and Systems Administrations allows him to support SolarWinds prospects and existing customers with initial requirements, on-boarding and provide continued support.  

Ikramul Khaled

Ikramul Khaled

Product Manager

Ikramul Khaled has been involved with ITSM products and their users for over 2 years at QBS Distribution. His hands on involvement with customer POCs, technical qualification calls, and product knowledge assists his customers to advice the users in a timely and professional manner.