As a cloud-based remote connectivity platform, TeamViewer Tensor™ enables your company to provide fast, reliable remote support, access and control to hundreds or even thousands of customers’ devices at the right moment— all without compromising speed, security, scalability, or reliability. Connect in seconds, remote help is always just a few clicks away. We spoke to James King, TeamViewer’s UK Channel Account Manager discovering increase team productivity through enhanced global connectivity with TeamViewer Tensor™.

Tell us about TeamViewer Tensor™?

TeamViewer Tensor™ is a completely cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment. Tensor™ is a completely Cloud based Smart SaaS architecture that seamlessly integrates with your corporate security. It allows connectivity across the network regardless of endpoint type or software platform which is both encrypted and Auditable.

What are the significant benefits of using TeamViewer Tensor™?

Single Sign-On Security
The full power of the world’s largest connectivity network is now available to integrate with your corporate cloud identity platform. TeamViewer Tensor™ works with any identity provider that uses SAML 2.0 for single sign-on for cloud-based identity and access control.

Device-Agnostic Connectivity
With cross-platform support for MacOS, Linux, and multiple Windows versions and perfect for enterprises who support BYOD (bring your own device) or CYOD (choose your own device) flexibility, TeamViewer Tensor™ provides an added layer of network connectivity with unprecedented simplicity and accessibility to your team, while staying within your corporate security guidelines.

Comprehensive Logging
The advent of the connected workplace has given birth to new kinds of threats and TeamViewer Tensor™ brings a new level of auditability to the enterprise. Now you can audit every connection made to and from PCs to the TeamViewer Tensor™ platform.

Silent Rollout
TeamViewer Tensor™ can be installed and updated silently on all your corporate devices by network admins with appropriate security access. You’ll be able to provide interruption-free device and functional support, while keeping all devices in your network humming with the latest software updates.

What major integrations does TeamViewer Tensor™ partner with?

Save time and get more from the applications and services that help drive your business. We’ve made it easy to use TeamViewer remote support solutions with our growing list of integration partners.

Here are a few of them:

  • Microsoft InTune
  • Apptec360
  • Sophos
  • ServiceNow
  • AWS Workspaces
  • Microsoft Dynamics 365
  • Freshworks
  • Zoho
  • Jira
  • Zendesk
  • Salesforce

Could you explain the TeamViewer Tensor™ marketplace in more detail?

The Tensor™ platform is generally aimed at larger SMB and Enterprise customers who are looking at secure connectivity across their entire network estate and in some cases to maintain secure connectivity with partners, customers or associated organisations.

What are your top sales tips you can share with resellers in positioning TeamViewer Tensor™?

  • Identify Customers who have a rapidly increasing remote workforce
  • Position Tensor™ as a security product by emphasising the key security elements more than just a connectivity tool
  • Try to approach IT security Departments as well as IT Service desk when pitching Tensor™

Can resellers request a demo of TeamViewer Tensor™?

Yes, resellers can request a demo by contacting QBS Distribution. QBS will help you arrange a demo and assist you further with your TeamViewer Tensor™ needs.

Finally, can you give our readers three reasons why resellers should promote TeamViewer Tensor™?

  • Tensor™ is a unique solution in that it solves enterprises growing need for software with robust security at its core while also while also giving a high-end solution for an increasingly remote based workforce
  • With over 2 Billion devices connected with TeamViewer worldwide the TeamViewer brand already has strong market presence
  • Remote connectivity is an area that we have seen an increased need for across all verticals

To learn more about TeamViewer Tensor™. Contact us for a demo or start a free trial on +44 (0)20 8733 7118.

James King

James King

UK Channel Account Manager

With 15 year’s experience working in IT sales selling hardware, software and service solutions James King runs the TeamViewer UK channel market. Having a strong specialist background in Channel sales of security and collaborative software James is currently pushing awareness of Teamviewer’s remote connectivity solutions across the reseller channel and ultimately onto SMB and Enterprise organizations.